I'd love to know if our Support team can help you identify and resolve the issue. The automated voice will confirm if you really need to speak to an agent. Please visit the Shopify Help Center and log in to your account to create a support request. If you believe there is a mistake, then it looks like we'll need to access your account in order to take a closer look. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. * Boxes do not qualify for First Class Mail rates. * Or in a soft package less than 0.75 inches thick.
* In an envelope larger than 11.5 x 6.1 inches and no bigger than 15 x 12 inches, link here. While I understand you haven't made any changes to your shipping settings, I'm also not sure how you were able to use First Class Mail or First Class Package for items weighing 3-5 lbs. I've taken a look at the requirements for First Class Mail and First Class Package, and it appears that they are both under 1 lb. One of the main advantages of the First-Class Package Service is that it includes. First-Class Package Service is not the same as First-Class Mail.
#Usps firstclass 3 oz upgrade#
Retail service is provided for shipments up to 13 oz, and Commercial service is available for shipments up to 15.999 oz. When a customer places a larger order (over 13 oz) and selects First Class mail we end up having to upgrade to Priority shipping and this can really eat up our margin. If you have any other questions on this topic, don't hesitate to let me know! First-Class Package Service offers the best rates for lightweight shipments. I hope this helps clarify the USPS First Class shipping method. * weight: when using your own account 15.999 oz (0.99 lbs) or less when using commercial pricing, here. * weight: when using your own account 13 oz (0.8125 lb) or less when using retail pricing, here. * weight: for Shopify Shipping 15.999 oz or less * Boxes do not qualify for First Class Mail rates.įor an order to qualify for First Class Package it must be: Delivery by a specific date or at a specific time is not available.
First-Class Mail (retail) and First-Class Package Service-Retail are: Not guaranteed services. * Or in a soft package less than 0.75 inches thick. The United States Postal Service® may open First-Class Package Service-Commercial items to determine if proper postage was paid. * In an envelope larger than 11.5 x 6.1 inches and no bigger than 15 x 12 inches, link here. It's also important to note that First Class Mail does not include tracking or insurance however, First Class Package includes tracking.įor an order to qualify for First Class Mail it must be: There isn't a settings to enable or disable First Class Mail for Shopify Shipping labels, as the shipping methods are based on the packages and shipment weight.
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